Dishing up your payments
A major goal of hospitality is to attract newcustomers and to be remembered by previous visitors. With costs on the rise, streamlining your payment process to maximise your investment can mean that you can focus on your most precious commodity – your loyal customer.

Are you being served?
The needs of a global hotel chain were complex – mixed countries, multiple currencies and local processing systems as well as a complicated infrastructure. Global acquisition and expansion had led to decentralised payment operations with incompatible back office infrastructures which impacted functions such as settlement and reconciliation. As a result customers were subjected to an unpredictable payment experience at each outlet.

We provided a centralised service for payment that ensured that the hotel’s Property Management Systems (PMS) and Point-of-Sale Systems (POS) worked togetherwiththe preferred bank for the acceptance of debit, loyalty and credit cards.This integrated solution gave greater control over every transaction – the first time a card was used at check-in, the system managed each guest‘s transactions to deliver a single fully itemised receipt at checkout, as well as clear, simple and consolidated reports. Pre-authorisation moved easily to authorised transactions without customers re-presenting their cards.Centralisation also streamlined the back office functions for settlement and reconciliationwith all related information being stored in one place making tracking and tracing easier to perform.

The hotel operation immediately gained benefit – by decreasing spend in an industry where costs are on the rise.